At liusongwangluo.com, we want every customer to feel comfortable and confident when shopping with us. We understand that sometimes a product may not meet expectations or an issue may occur during shipping. If there is any problem with your order, our support team will do our best to help and provide a suitable solution as quickly as possible.
Please read the following policy carefully before requesting a return, exchange, or refund.
Returns
We accept return requests within 30 days after your package has been delivered.
To be eligible for a return, products must:
Be unused and unworn
Be in original condition
Include original packaging and accessories
Not show signs of damage, alteration, or misuse after delivery
Products returned without original packaging or with visible signs of wear may not qualify for a refund or exchange.
Because our store specializes in jewelry and fashion accessories, we encourage customers to review product descriptions, sizes, materials, and photos carefully before placing an order. If you are unsure about a product, you are always welcome to contact us before purchasing.
Damaged, Defective, or Incorrect Orders
We carefully inspect products before shipment, but if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.
To help us process your request efficiently, please provide:
Your order number
Clear photos of the item received
Photos of the packaging if necessary
A short description of the issue
After reviewing the information, we may offer a replacement, partial refund, full refund, or store credit depending on the situation.
Please do not dispose of damaged items or packaging before contacting us, as additional verification may sometimes be required.
Exchanges
We accept exchanges for eligible items within 30 days after delivery, depending on product availability.
If you would like to exchange a product for a different size, style, color, or design, please contact us before sending the item back. Exchange items must be unused, in original condition, and returned with original packaging.
Once the returned item has been received and inspected, we will arrange shipment of the replacement item as soon as possible. If the requested replacement product is unavailable, customers may choose another item of similar value or receive store credit.
Customers are generally responsible for return shipping costs related to exchanges unless the exchange is caused by our mistake, such as receiving the wrong item or a defective product.
Refunds
Refunds are processed after the returned package has been received and inspected by our team.
Once approved, the refund will be issued to the original payment method used during checkout. Depending on your bank or payment provider, refunds may take approximately 5–10 business days to appear in your account.
If your refund has been approved but has not appeared after several business days, we recommend contacting your bank or payment provider for additional information regarding processing times.
Original shipping charges are generally non-refundable unless:
The wrong product was shipped
The item arrived damaged or defective
The return is caused by our error
If a refund request does not meet the conditions listed in this policy, we reserve the right to refuse the refund or provide a partial refund depending on the condition of the returned product.
Non-Returnable Items
For hygiene, safety, and product protection reasons, certain items are not eligible for return or exchange.
These include:
Used hair accessories
Worn earrings or jewelry
Customized or personalized products
Clearance or final sale items
Gift cards (if applicable)
Please review product details carefully before placing your order, especially for personalized or limited-sale products.
Return Shipping
Customers are responsible for return shipping costs unless the return or exchange is caused by our mistake.
We strongly recommend using a trackable shipping method when returning products. We are not responsible for packages lost or damaged during return transit if tracking information cannot be provided.
Customers are also responsible for any customs fees, import duties, or additional charges related to returned international packages when applicable.
Contact Us
If you have any questions regarding returns, exchanges, refunds, shipping issues, or your order status, please feel free to contact us. Our support team will do our best to respond as quickly as possible and assist you with any concerns.
Email: sale@liusongwangluo.com