Thank you for shopping at liusongwangluo.com. We work hard to make sure every order is prepared carefully and delivered as smoothly as possible. Please read the information below regarding processing times, shipping fees, delivery estimates, and order cancellations.
Order Processing
All orders are usually prepared and shipped within 1–3 business days after payment has been confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Before shipping, every order is checked carefully to ensure the products and packaging are in good condition. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
During busy periods, holidays, or promotional events, processing times may occasionally take longer than expected. If there is a significant delay with your order, we will contact you through your registered email address.
Shipping & Delivery
We currently ship to most countries and regions worldwide.
Delivery times may vary depending on the destination, local courier service, customs processing, weather conditions, and other factors outside our control. Most standard international orders are usually delivered within 7–15 business days after shipment.
Please understand that international shipping may sometimes experience delays during customs inspection, peak shopping seasons, or transportation disruptions. We appreciate your patience and understanding in such situations.
Customers are responsible for providing a complete and accurate shipping address during checkout. Orders returned due to incorrect address details or failed delivery attempts may require additional shipping charges for reshipment.
Tracking Information
Once your package has been shipped, a tracking number will be sent to your email address. Tracking updates may take a short time to appear after the package has been scanned by the shipping carrier.
Customers can use the tracking information to follow the delivery progress of their order at any time.
If you have not received tracking information within several business days after placing your order, please contact us and we will assist you as soon as possible.
Shipping Fees
We offer a simple shipping rate for all customers:
Flat shipping fee: $5 USD
Free standard shipping on orders over $200 USD
Shipping fees are calculated at checkout before payment is completed.
Please note that customs duties, import taxes, or local handling fees charged by your country are the responsibility of the customer. These fees are determined by local customs authorities and are not included in our product or shipping prices.
Order Cancellation
If you need to cancel an order, please contact us within 24 hours of placing the order.
Orders that have not yet been processed or shipped can usually be canceled for a full refund. Once an order has already been packed or shipped, cancellation may no longer be possible.
If the order has already been shipped, customers may still request a return after delivery according to our Return & Refund Policy.
Lost or Delayed Packages
If your package appears delayed or lost during transit, please contact us and we will help investigate the shipment with the shipping carrier.
While we will do our best to assist customers with shipping issues, we are not responsible for delays caused by customs clearance, carrier disruptions, weather conditions, or other factors outside our direct control.
Contact Us
If you have any questions regarding shipping, delivery, tracking, or order cancellations, please feel free to contact us.
Email: sale@liusongwangluo.com